Delivery and returns
Delivery
- We deliver across the UK mainland. [Confirm Highlands, islands and Northern Ireland.]
- Your quote includes an expected delivery date before you commit.
- Delivery charges are shown on your quote. [Confirm any free delivery threshold.]
- Ask us and we can pack kit by person or by size, so handing it out is easy.
Your proof, and our promise
After you order, we email you a proof showing your logo on the garments. Nothing is made until you approve it. You can ask for changes as many times as you need. If you decide not to go ahead before you've approved the proof, we'll cancel the order and refund you in full.
Check your order
Please check your kit as soon as it arrives and let us know within [7 days to confirm] if anything is wrong, missing or damaged. Photos help us sort it quickly.
Personalised items
Every item is made to your order with your logo or text, so we can't accept returns for a change of mind, or for sizes that were ordered incorrectly. This is allowed under the Consumer Contracts Regulations 2013 for personalised goods. If you're unsure about sizing, see our size guide or ask us before you order and we'll check the brand's size chart with you.
If something isn't right
If an item is faulty, damaged in transit, or doesn't match the proof you approved, we'll repair, remake or refund it. Your statutory rights are not affected.
Unbranded items
If you ever buy plain, unbranded garments from us, you can return them unworn within 14 days for a refund. [Confirm return postage terms.]
Contact
Email [email address to confirm] with your quote reference and we'll help.