How we handle reviews

• Real reviews only. We never write, buy or arrange fake reviews, and we never ask anyone to review us who hasn't bought from us.
• We ask everyone. After delivery we invite every customer to leave a review, whatever their experience, not just the happy ones.
• No rewards for reviews. We don't offer discounts, gifts or prize draws in return for a review.
• Nothing hidden. We don't remove, edit or hide negative reviews. If something went wrong, we'll reply and put it right.
• Staff and family don't review us.

This follows the UK Competition and Markets Authority's guidance on fake reviews (CMA208) under the Digital Markets, Competition and Consumers Act 2024. If you think a review about us breaks these rules, please tell us.