Terms and conditions

These terms apply to orders placed with [business name to confirm], [address to confirm] ("Teamstitch", "we"). Please read them before you approve a proof.

1. Quotes

Sending a kit through our website is a request for a quote, not an order. Quotes are valid for [30 days to confirm] and depend on garment stock at the time you order.

2. Proofs and your approval

We send a free digital proof showing your logo or text, its position, size and colours. Please check it carefully, including spelling. Your order is confirmed when you approve the proof and pay, or accept our invoice. We make the order to match the approved proof.

On-screen colours and previews (including the kit builder) are a guide. Thread and ink colours may vary slightly from what you see on screen.

3. Your logo and artwork

You confirm that you own, or have permission to use, any logo, text or artwork you send us. We may refuse designs that are offensive or that we believe infringe someone else's rights.

4. Prices and payment

Prices are shown on your quote and invoice [state whether prices include VAT once registered]. Payment terms are shown on your invoice. We start production once payment is received unless we agree otherwise.

5. Delivery

We give you an expected delivery date with your quote. See our delivery and returns page for details.

6. Cancellations and returns

Because every item is personalised to your specification, the 14-day cancellation right under the Consumer Contracts Regulations 2013 does not apply once your order is in production. If anything arrives faulty or does not match your approved proof, we will put it right. Full details are on our delivery and returns page.

7. Our liability

Nothing in these terms limits your statutory rights. If you buy as a business, our total liability for an order is limited to the price of that order, except where the law does not allow this.

8. Law

These terms are governed by the law of England and Wales.