Privacy policy
This policy explains how [business name to confirm] ("Teamstitch", "we") handles your personal information. We are the data controller under UK GDPR and the Data Protection Act 2018. You can contact us at [email address to confirm] or [postal address to confirm].
What we collect
- Contact details you give us: name, business name, email, phone number and delivery postcode or address.
- Your order details: garments, sizes, colours, logo positions, text and notes.
- Files you upload, such as your logo.
- Basic technical information needed to run the website securely.
Why we use it
- To prepare your quote and digital proof, and to make and deliver your order (contract).
- To reply to your questions (legitimate interests).
- To keep records for tax and accounting (legal obligation).
- To save your logo and kit so you can reorder easily (legitimate interests; ask us to delete them at any time).
We do not sell your information and we do not send marketing emails without your consent.
Who we share it with
Only the people who help us fulfil your order or run the business, such as our garment supplier, our embroidery or print partner, delivery companies, our accounting and payment providers, and the services that host this website and process our emails. They may only use your information to do that job.
How long we keep it
Quote requests that don't become orders are kept for up to [12 months to confirm]. Order and invoice records are kept for six years for tax purposes. Saved logos are kept until you ask us to delete them.
Your rights
You can ask for a copy of your information, ask us to correct or delete it, object to how we use it, or ask us to restrict its use. Email [email address to confirm]. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ico.org.uk).
Cookies
The website uses a small amount of browser storage that it needs to work, such as remembering your cookie choice. These don't track you.
With your consent only, we use Google Analytics (run by Google) to count visits, see which pages and adverts bring people to us, and whether they go on to request a quote. It sets cookies such as _ga that last up to 2 years. Google may process this data in the US under its own safeguards. Nothing is set unless you click Accept on the cookie banner, and you can change your mind at any time with the “Cookie settings” link at the bottom of every page.